Donation Statuses

After you make a donation or request a match, there are several statuses to keep an eye on for your different types of donations. Please note, you won't receive an email letting you know the funds have been disbursed, but the status will change once confirmed. If we have an email on file, your nonprofit will be notified via email day or two before the donation is sent. 

You can track the status of your donation by going to your My Donations page and clicking into the donation you would like to check on.

Statuses

The different statuses will indicate where the donation is in the disbursement process.

Scheduled

Your donation has been confirmed as successfully received, and is in the process of reconciliation stage for disbursement.

Disbursed

Your donation has been confirmed as sent on our end through our disbursement vendor. This status will update where the "Scheduled" status was previously displayed.

For mailed checks (U.S. only), the typical timeline is 5-10 business days for the check to reach the nonprofit. It can take a few days for wired funds to be received. Please encourage your nonprofit to sign up for ACH/wire, if they haven't already: Signing up for ACH/EFT/Direct Deposit

Additional Statuses for Matching and Credit Donations

The below statuses will appear prior to the donation being moved to "Scheduled". The below statuses will appear for funds paid for by your company, which includes matching donations and credit donations, if offered by your company.

Awaiting approval (for matching donations only)

This means that your company has not yet reviewed your match for approval on their end. Once your match is reviewed, you should receive an email with your company's donation.

Awaiting transfer from your company (for matching and credit donations only)

This means that Bright Funds is waiting for the matching or credit funds to be received by your company.

Matched

• Once confirmed as received, the status will update to read "Matched" move the donation to "Scheduled" state.

• Once confirmed as sent to your nonprofit, the donation will update to "Disbursed".

Not Eligible for Matching

If you received an email in which your outside matching donation was not approved, you will see this status appear. 

To view your ineligible match:

1. Go to your My Donations page
2. Click into the Outside Transaction for your denied Match
3. Scroll to the bottom. You will see a box "Matching"; click "View match"
4. You will see the reason as to why your donation was not approved

You can resubmit your match, if any details are noted to be missing.

1. Go back to your outside transaction
2. Click the "Edit" button, found right under your receipt image
3. Click "Edit Receipt"
4. Save Changes

This will put your match back in the request queue for your company to review for approval.

Have a question about a donation? Reach out to our team at [e-mail], and our team can assist.